The community concern form: When and why you need it
Let’s say you see a sprinkler gone awry in the community landscape. Or something amiss at Vista. What do you do? Who do you tell?
There’s a quick, easy, and fully online community concern form that’s your best bet. You’ll need to include your contact info, address, and details about your concern (photos, too, if you can).
Once you hit submit, a ticket will be created to help ensure your concern is trackable by the Vista Community Life team. You’ll receive an email confirming your submission, and the team will contact you in a timely manner with info on how the concern will be addressed.
Why should I submit the form?
Vista is a vibrant, growing community so we need everyone’s help when it comes to maintaining your neighborhood’s unique character and high-quality standards.
As a resident, you’re out in the community. You’re our eyes and ears. And you can help report community concerns that require the attention of Community Life. Plus, upholding Vista’s undeniable curb appeal is what will keep your home value high.
When should I submit it?
Here are a few common scenarios when it’s best to submit one.
- While walking along a Vista trail, you see a dying tree or broken sprinkler head.
- You stop by the clubhouse to play foosball and notice a previous visitor left the space a mess.
- During an evening workout in the fitness studio, you discover a lightbulb is burnt out or a piece of fitness equipment is broken.
- The snow removal vendor missed a sidewalk.
- Weeds are out of control in a common-area flowerbed.
While it’s best practice to chat with your neighbor first, if you need help with a compliance violation (let’s say you’ve spoken with your neighbor directly about picking up after their pooch, but they refuse), let us know via a community concern.
When is the form not appropriate?
This is a biggie, because not every issue is right for a community concern. If you spot street issues, like potholes in neighborhood streets, you’ll need to contact the town of Castle Rock. For barking dog complaints, call animal control. For street lights that are out, CORE Electric Cooperative.
It’s important to note, if you have a safety concern or feel that you or someone else may be in danger, always call 9-1-1.